Delete your data

The quickest way is to do it yourself: sign in, go to My account → Delete my account, confirm with your password, and it is done straight away.

If you cannot sign in, send an e-mail to info@dreyersrus.co.za from the address on your account, with "Delete my account" as the subject.

Asking from the registered address is how we know the request is really yours. If you cannot use that address, tell us and we will verify another way before deleting anything.

You do not have to give a reason.

Your account and sign-in details, including your password.

Your name, e-mail address, contact number and WhatsApp number.

Your physical address and the map coordinates saved with it.

Your contact and language preferences, and any marketing consent.

Anything still sitting in your basket.

Your WhatsApp conversation history with us, where you used WhatsApp.

Invoices, payment records and the orders behind them are kept for five years. This is not our choice: the Tax Administration Act 28 of 2011 and the Companies Act require it, and POPIA allows us to keep information we are legally obliged to retain.

These records are locked to accounting use only. They are not used to contact you, not used for marketing, and your account is gone either way.

Once the retention period passes, they are deleted too.

We action deletion requests within 30 days and e-mail you to confirm once it is done.

If you have an order in progress we will contact you first, because deleting the account mid-order would leave us unable to deliver it.

If you only want to stop hearing from us, you do not need to delete your account. Turn off marketing under My account, or change how we contact you there.

You can also correct anything that is wrong on your profile yourself, rather than deleting and starting again.

Under the Protection of Personal Information Act 4 of 2013 you may also ask what we hold about you and receive a copy of it. Our Privacy / POPIA Policy sets out those rights in full.

If you are unhappy with how we handled a request, you may complain to the Information Regulator of South Africa at enquiries@inforegulator.org.za.