Frequently asked questions
How paying, invoices and delivery work at Dreyersrus. If your question is not here, we are a message away.
Paying
How can I pay?
By card through PayFast, by instant EFT through Ozow, or when we deliver: by card (our driver carries a card machine) or by EFT. We do not accept cash.
When is my card charged?
Never at checkout. We weigh your packs first and send the invoice for that exact weight, and only then is the payment taken.
Why does PayFast ask for my card at checkout if nothing is charged?
So we can charge the weighed amount later without sending you back to a payment page. Nothing is taken when you save the card, and it is reused on your next order.
Where are my card details kept?
With PayFast, never with us. We hold nothing but a reference that lets us charge your invoice; we cannot see your card number.
What if the payment does not go through?
Your invoice stays open with a Pay now button on your order, so you can pay it yourself. We also see that it failed and will contact you.
Can I pay by ordinary EFT into your bank account?
Yes, when we deliver: choose EFT on delivery at checkout and use your invoice number as the reference. Our banking details are on the invoice.
Invoices and prices
Why is the total at checkout only an estimate?
Everything is sold per kilogram. A pack is packed within a weight range, so until it is on the scale we can only work out roughly what it will come to.
What will I actually be charged?
The weight we pack, times the price per kilogram, plus any delivery fee. Your invoice lists the weight of every single pack.
When do I get my invoice?
As soon as your order is weighed. It arrives by e-mail and WhatsApp, and it is on your profile under My orders with a PDF you can download.
Do I get a receipt?
Yes. Every payment gets a numbered receipt, sent to you and kept on your order alongside the invoice.
How long does my basket stay?
We keep it for 10 days, so you can come back and finish your order later.
Delivery
What does delivery cost?
Free within 40 km of the farm. Further out we charge R 7.10 per kilometre, counted only on the kilometres past 40 km, and the exact fee is shown at checkout before you order.
Can I collect from the farm instead?
No, we deliver every order ourselves.
When will my order arrive?
We book a date and a time window and send it to you by e-mail and WhatsApp, so you know when to expect us.
Can I ask for a particular day?
Yes. Tell us your preferred date at checkout and we confirm the day and time with you.
What if that time does not suit me?
Reply to the WhatsApp or e-mail with the delivery time and we will rebook it.
Should I check the order at the door?
Please do. Everything is fresh produce, so check every pack before you sign the delivery note. Once it is signed the order counts as correct, and we cannot take fresh poultry back afterwards.
Still wondering about something?
Send us a WhatsApp or write to info@dreyersrus.co.za and one of us will come back to you.
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